The team at oxbird starts with a streamlined onboarding process in our unique partner platform, Pivot. After you request service, we will conduct a carefully-documented kick-off call, secure access to your client’s online assets, set up accurate conversion tracking, and build personalized campaigns. Upon your approval of the copy and targeting, we promptly launch the campaign, laying the groundwork for a fruitful partnership.

Following onboarding, our dedicated team begins to manage your clients’ campaigns, ensuring frequent optimizations and data-driven changes that stay within budget. Our team prefers manual optimizations to AI and robots, so you can always trust real humans are at work in your clients’ campaigns. And if you and/or your client have specific requests, we have a process for that too. Our core attributes are expertise and responsiveness, which form the foundation of client relationships that span years and not months.

Our managers deliver personal, hand-typed strategy reports during the first five business days of every month, offering actionable insights, strategic recommendations, and data summaries. You’ll also have 24/7 access to a client-branded live dashboard with key metrics and charts. Our strategy reports can be supplemented with screen recordings, online meetings, and requested reports, all intended to help you feel confident and prepared for client interactions.

When it comes time to suspend service for a client, we make the process easy. Our billing is month-to-month, with no contracts. Your client will retain ownership of all the digital assets and campaigns we managed for them. If they want to resume later, that is simple too. You’ll always have organized records of all their data and your communication with our team. Our team will never interfere with your client negotiations, and we are always here to help.